Returns & Exchanges

We want you to love what you ordered. If something isn't right, we're here to help — reach out within 48 hours of receiving your order.

Exchanges

We accept exchange requests within 48 hours of receiving your item. To request an exchange, email info@ayaat.ae or WhatsApp us with your order number and reason.

An exchange is confirmed only after you receive a confirmation email stating the replacement item is in stock.
Customers may exchange an item up to 2 times per original order.
Exchange items must be unworn, unwashed, with all original tags attached.
Customised items — including size alterations or any personalised modifications — are not eligible for exchange.
Outside UAE: Customer pays the return shipping and re-shipping fee for the new item.
Discounted items: Customer is responsible for any price difference between exchanged items.

After the 48-hour window has passed, we cannot accept exchange requests.